Md.Rafiqul Islam

Permanent Address                                        Present Address

Village: Jamun Chowdhury Para                 Vandara,Shantipur,

P.O-Amgaon, P.S-Haripur                                Ranisankail

Dist-Thakurgaon                                               Thakurgaon

Bangladesh                                                       Bangladesh

Cell Phone: +8801751947244                          Cell Phone No: +880-1747-033029

E-mail address: rafiqul111977@gmail.com

Personal data:

Father’s Name: Late Md.Keramat Ali

Mother’s Name: Mrs Johra Khatun2

Date of Birth: 1st January 1977

Place of Birth: Thakurgaon

Nationality: Bangladeshi

Religion: Islam

Marital Status: Married

Language skills:

Fluent in Bangla & English and spoken Arabic & Hindi.

Computer skills:

Word Press

Content Writing


Digital Marketing

Microsoft office operations (word, excel, power point—-etc)

Internet knowledge

Automobile Service ERP

AS400 operation:-Service system package of TOYOTA, Japan

Educational Qualification:

  • B.Sc in Mechanical Engineering.

Chittagong University of Engineering and Technology (CUET)

(Ex BIT, Chittagong)

Bangladesh, 2nd class, 2002

  • Higher secondary school certificate (H.S.C),Science group

Carmichael College, Rangpur

Rajshahi board, 1st division, 1995

  • Secondary school certificate (S.S.C.) Science group

Jadurani high school, Haripur, Thakurgaon.

Rajshahi board, 1st division, 1992

Professional Qualification:

  1. Certified General Instructor-Toyota,Japan,2014
  2. Certified Toyota Service Advisor Instructor-Toyota,Japan,2014
  3. Certified TSM Kodawari Instructor-Toyota,Japan,2012
  4. Certified Toyota Service Advisor-Toyota,Japan,2011

Work Experience: (After Sales Service-Vehicle Repair & Maintenance)

May2015-Till Now    Head of Service Management, Automotive Engineering (BD) Ltd, Dhaka, Bangladesh

(Major Role: Supervise & Coordinate along with all departments. i.e. Sales, Service, Spare Parts, Training and R&D, Accounts and Marketing)

Mar2014-Apr2015    Training Manager, Navana Ltd, Bangladesh

(Major Role: Trained Technical staff how to increase productivity as well as Revenue)

Jan2013-Feb2014      Toyota Certified New TSA21 Instructor, Navana Ltd, Bangladesh

(Major Role: Trained Service Engineer & Customer Service Engineer / Service Advisor)

Dec2011-Dec2012      Toyota TSM Kodawari Instructor at Navana Ltd, Bangladesh

(Major Role: Monitoring Compliance Sustainment & Trained Related staff)

Oct2010-Nov2011      Asst Manager (Service & Compliance), Navana Ltd, Bangladesh

(Major Role: Monitoring Customer Service and Implementing 5S, Kaizen & Safety Rules etc)

Jan 2008-Sep2010    S.S.Babgi trading co.ltd.TOYOTA Dealer, Jizan, Saudi Arabia

Service advisor

This company active in sales of TOYOTA passenger and commercial cars, sales spare parts and after sales service. I was related with after sales service.

I was responsible for:

  • Perform seven step of customer care-
  1. appointment 2)reception 3)writing up repair needs 4) monitoring work progress 5) final check for delivery 6) job explanation at delivery 7) post-service follow up.
  • Maintain customer related facilities.
  • Processing documentation.
  • Answer inquiries, do technical consultation, handle customer complaints.
  • Writing F.T.R.(field technical report) to TMC(Toyota Motor Corporation),Japan.
  • Maintain customer information files.
  • Carry out follow up and merchandizing programs.
  • Handle emergency service.
  • Achieved maximum profit and budget met.
  • Handle customer concerns.
  • Customer retention activities.
  • Achieved maximum productivity and efficiency.
  • Build a trusty relationship with customer.
  • Build a good personal relationship with superiors and technicians.
  • Attend all service advisor related trainings.
  • Assist service manager.

June 2006-Dec 2007   S.S.Babgi trading co.ltd.TOYOTA Dealer,  Jizan, Saudi Arabia

Warranty processor

This company active in sales of TOYOTA passenger and commercial cars, sales spare parts and after sales service. I am related with after sales service.

I was responsible for:

  • Collect warranty claims from workshop and then prepared & submit to TSWA in due time.
  • Maintain and organized filing system for all warranty related documents.
  • Enter warranty claim information’s into the service system.
  • Provide requested parts to TSWA.
  • Maintain good working relationship with service manager, service advisors, chief technicians, technicians and parts personnel.
  • Consult service manager or chief technician on technical matters as per training to warranty repair.
  • Contact TSWA staff regarding any claims requirements.
  • Record retention-keep all warranty related documents (claim, job card copy, repair agreement, check sheet, sublet/bought out invoice and parts invoice) for a period of 5 years from the repair date.
  • Should maintain warranty acceptance 100%.error rate should not exceed more than 3% for submitted claims.
  • Should attend updated warranty policy and procedures training and any other training related to warranty.

May2004-May2006 S.S.Babgi trading co.ltd.TOYOTA Dealer, Jizan, Saudi Arabia

Workshop controller

This company active in sales of TOYOTA passenger and commercial cars, sales spare parts and after sales service. I am related with after sales service.

I was responsible for :

  • Controlling and monitoring all dispatch and production procedures.
  • Prioritize the job according to promise time given to customer.
  • Dispatch repair order(job card) to specified chief technician who will assign to technician according to skill ness and job nature(quick,major,safty inspection or sophisticated repair)
  • Clock the time to the assign technician.
  • Off the time when technician inform that job finished/temporary off. Again assign and clock the time to the same technician for other job repair.
  • Permanently off the time for the technician when the chief technician confirm the completion of the job and quality control (Q.C) process finished.
  • Finally closing the repair (R.O) including job done in details, sublet/bought out details and quality control/final inspector remarks.

Extra Responsibilities: S.S.Babgi trading co.ltd.TOYOTA Dealer, Jizan, Saudi Arabia

  • Trainer for a new service advisor.
  • Trainer for new workshop controller.

Training course attended:

  1. General Instructor Course, Japan, 2014
  2. Automobile Service Engineering at TMC under AOTS Programme,2014
  3. Service Support-Service Manager Introduction, TMC BRO, Bahrain,2014
  4. Toyota Certified New TSA21 Instructor, TMC, Bahrain, 2013
  5. Toyota TSM Kodawari Instructor, TMC, Bahrain, 2011
  6. TOYOTA service advisor level-1(common module) ACCL(Abdul Latif Jameel center for continuous learning), Jeddah, certification,2010

Topics discussed-

  • The Toyota way-1) continuous improvement 2) respect for people.
  • Toyota production system.
  • Job process control board and repair orders.
  • Customer care.
  • Customer complaint handling
  • Warranty procedures for service advisors.

7. Toyota service advisor entry level-ACCL (Abdul Latif Jameel center for continuous learning), Jeddah, certification,2008

Topics discussed-

  • Toyota service advisor reference guide.
  • Strengthen the comprehensive knowledge of customer service.
  • Understanding the philosophy of Toyota.
  • Building a trusty relationship with customers.
  • Put yourself in the customer’s shoes.
  • Service technical and people skills.
  • Gratitude.
  • Keep your word to your customer.
  • Achieving Toyota customer loyalty.
  • Who is a service advisor?
  • What are the roles of the service advisor?
  • Service advisor standards in reception.
  • Toyota’s warranty policy and procedures.

8. Warranty training course in ALJ (Abdul latif jameel) company,Jeddah,2006

Topics discussed-

  • Toyota’s warranty policy and procedures in detail.

9. Special training course on automobiles(Mechanical & Electronic system), MAWTS, Mirpur, Dhaka, certification, 2004

Topics discussed-

  • Driving mechanics practical & theoretical.
  • Electronic fuel injection system.

Undergraduate project (thesis topics)

       Film and transition boiling characteristics of a sub-cooled liquid flowing through a        vertical circular duct.


              Do my responsibilities with actively, sincerely and honestly.

Visited Countries:

  1. Japan
  2. Saudi Arabia (KSA)
  3. Bahrain
  4. Sri-Lanka


  1. Dr.shyamol kanti biswas

Professor of Mechanical Engineering Dept.

Chittagong University of engineering and technology (CUET), Chittagong.


Phone # +88031714953, fax # +88031714910.

2. Md.Azad

Lt Commander,

Bangladesh Navy

Phone # +880-1769-726202

3. Md.Abdul Moin

Lt Commander,

Bangladesh Navy

Phone # +8801714107372

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